Refunds

When we refund

• On withdrawal within the 14-day period (consumers): what you paid minus the amount proportional to the days the plan was working until the withdrawal. When you cancel from the app within the period, the refund is automatic.
• For a double or mistaken payment: the whole amount paid by mistake.
• When we end a paid subscription for a reason other than your breach, or when a change materially worsens your paid plan and you end the contract: the unused part of the period.
• When the service does not conform with the contract and we do not fix it: a price reduction or refund as the law provides.

In other cases — for example an ordinary cancellation after the 14 days or a deletion of the household at your request — we do not refund the unused part of the period: a cancellation takes effect at the end of the paid period, and on deletion the subscription stops at once. When you change to a cheaper plan, the unused part is not paid back in money but deducted from the following payments. The photo pack and gifts are not refunded in money.

How and when

A refund on withdrawal from the app is automatic. In other cases send the request to billing@homeswallet.com or from the app (Help → Billing and invoices). We refund within 14 days of receiving the withdrawal or approving the request, to the card you paid with, through Stripe and at no cost to you; when you see it on your account depends on your bank (usually 5–10 working days).

For every refund our own document register issues a credit note to the invoice and we send it to you by e-mail; it is also in Settings → Plan and payments. Invoices and credit notes are kept as long as the Accounting Act requires, also after the account is deleted.

If you dispute a payment directly with your bank (chargeback), please write to us first — we resolve most cases faster directly.