Cancellation

Cancelling the subscription

The owner cancels the subscription in Settings → Plan and payments → "Cancel the subscription": one button, one confirmation and, if you like, a reason with one tap. The subscription stops renewing and the plan works until the end of the paid period; until then you can resume it. You get an e-mail confirming the cancellation. After the period ends the household has no plan: the data stays available to view and download, and adding and changing need a new subscription.

Right of withdrawal within 14 days

If you are a consumer, you may withdraw from the contract within 14 days of its conclusion (the successful first payment) without giving a reason. Since you asked for the service to start at once when ordering, on withdrawal you owe an amount proportional to the days the plan was working, and we return the rest to you. The right of withdrawal does not apply to businesses.

Fastest: press "Cancel the subscription" in Settings → Plan and payments before the 14 days end. The subscription stops at once, the unused part of what you paid is refunded automatically to the card you paid with, and our own document register issues a credit note. You can also send a clear statement to billing@homeswallet.com or from the app (Help → Billing and invoices) — with the model form below or without it. We will then confirm receipt, end the subscription and refund within 14 days, at no cost to you.

Model withdrawal form

• To: GASTRONOM 1 Ltd., 162A Tsvetan Lazarov Blvd., Iskar district, 1582 Sofia, Bulgaria, billing@homeswallet.com
• I hereby give notice that I withdraw from my contract for the provision of the following service: HomesWallet subscription (plan …, monthly/annual)
• Ordered on: … / Account e-mail: …
• Name of consumer: …
• Address of consumer: …
• Signature (only if this form is sent on paper): …
• Date: …