Forwarding from Outlook

Steps

1. 1Copy the bills address: HomesWallet → Settings → "E-mail for bills and offers" → "Copy".
2. 2In Outlook.com open Settings → "Mail" → "Rules" → "Add new rule".
3. 3Condition: "From" — the addresses of your bill providers (e.g. the electricity, water and mobile companies).
4. 4Action: choose "Redirect to", not "Forward to" — redirecting keeps the provider's signature. Paste the bills address and save the rule.
5. 5New bills arrive in HomesWallet → "Inbox".

How bills arrive

The e-mail is encrypted at once with the household key. When you open HomesWallet, the app opens it on your device, reads the bill and shows it in "Inbox" → "To review" with the source of each value. Nothing is saved until you tap "Confirm"; then you get a reminder 3 days before the due date and on the day.

A manual "Forward"

You can tap "Forward" on a single bill — the app will read it. But a manual forward removes the provider's signature, so the sender cannot be verified: it becomes an "E-mail that looks like a bill", with no bank account for payment and no reminder until you tick "I checked — this is my bill". Automatic forwarding (a filter or rule) keeps the signature.

If a provider's bills do not arrive

• Mail for the household's addresses is received by Cloudflare, which accepts only e-mails that pass the sender's SPF or DKIM check. If the provider's mail is set up wrongly, the e-mail is refused there and never reaches us — ask the provider to send invoices from a correctly set up address, or download them from your account with them.
• E-mails over 10 MB or with more than 10 attachments are not accepted. Gmail tells you with a failed-forwarding e-mail.
• Check that the filter matches the address the provider sends from — it sometimes changes.
• After the bills address is changed, the old one accepts mail for 14 more days — update your filters in that time.